Shipping policy
Shipping
Last updated: August 28, 2026
Where We Ship
Subtle currently ships to addresses within the United States and Canada.
We do not currently offer shipping to other international destinations.
Processing Time
In-stock orders generally leave our fulfillment center within 2 business days after the order is placed.
Business days exclude weekends and holidays.
During major launches, promotions, holidays, or periods of unusually high order volume, processing may take longer.
You'll receive a shipping confirmation when your order is on its way.
Preorders
Products marked as preorder will include an estimated shipping timeframe on the product page or during checkout.
Estimated shipping dates are not guaranteed and may change because of production, transportation, inventory, or fulfillment circumstances.
Preorders may be canceled for a full refund before they enter fulfillment.
Once fulfillment begins, the order can no longer be canceled and our standard Returns & Refunds Policy applies.
Shipping Rates
Available shipping methods, charges, and estimated delivery times are shown during checkout.
Delivery Estimates
Carrier delivery estimates begin after your order has been fulfilled and transferred to the carrier.
Delivery dates are estimates and cannot be guaranteed.
Delays caused by carriers, weather, customs, or other circumstances outside our control may occur.
Tracking
When available, you'll receive a shipping confirmation containing tracking information after your order ships.
Tracking information may take some time to update after the shipping label is created.
Address Changes
Please review your shipping address carefully before completing checkout.
If you need to change your shipping address, contact:
Please contact us as quickly as possible.
We will try to help, but we cannot guarantee that an address can be changed once an order enters fulfillment.
Customers are responsible for providing an accurate shipping address at checkout.
Lost Packages
If your shipment stops moving for an unusual period or appears to have been lost by the carrier, contact us and we'll help investigate.
Packages Marked Delivered
If tracking shows your order as delivered but you cannot locate it, please first check:
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Around the delivery location
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With other household members
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With building staff where applicable
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With nearby neighbors who may have received it
If the package still cannot be located, contact us and we'll help determine the appropriate next step.
Damaged Shipments
If an item arrives damaged, contact us within 7 days of delivery.
Please provide:
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Your order number
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A photograph showing the damage
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A brief description of the issue
We'll make it right.
Please do not ship broken glass back to us unless specifically requested.
Canadian Orders
Canadian customers may be responsible for applicable:
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Duties
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Taxes
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Customs fees
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Brokerage charges
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Import fees
This applies unless those amounts are expressly collected from you during checkout.
Charges imposed by governmental authorities, carriers, or customs agencies are separate from the price charged by Subtle unless checkout expressly states otherwise.
Customs processing may result in additional delivery time.
Returns
Customers are responsible for return shipping costs for standard returns.
Subtle covers applicable shipping costs for products that arrive damaged, defective, or incorrect.
Please review our Returns & Refunds Policy for complete details.
Questions
For shipping assistance, contact:
9 Inclined, LLC
d/b/a Subtle Candle
522 W Riverside Ave, Ste N
Spokane, WA 99201
United States