Returns & Refunds

Last updated: August 28, 2026

Returns, made simple.

We want you to feel good about bringing Subtle into your home.

Unused and unburned candles may be returned within 30 days of delivery. And because fragrance can be difficult to choose online, qualifying candles are also covered by the Subtle Scent Guarantee.

If something arrives damaged, defective, or incorrect, we'll make it right.

30-Day Returns

We accept eligible returns within 30 days of delivery.

To qualify for a standard return:

• The product must be unused and unburned.

• The wick must not have been lit.

• The product must be returned in its original packaging.

• The product must be in resalable condition.

• You must provide your order number or other proof of purchase.

You are welcome to open your candle and experience the fragrance before deciding whether it is right for you.

Opening the packaging alone does not make an item ineligible for return.

Customers are responsible for return shipping costs for standard returns.

If Subtle provides a prepaid return label, the cost of that label may be deducted from your refund.

Original shipping charges are non-refundable.

The Subtle Scent Guarantee

Finding fragrance online shouldn't be a gamble.

Fragrance is personal. Sometimes you don't really know how a scent belongs in your space until you light it.

If you try your candle and the fragrance isn't right for you, contact us within 14 days of delivery.

For qualifying claims, we'll offer a one-time replacement candle in another fragrance or Subtle store credit for the value of the candle.

To qualify:

• Contact us within 14 days of delivery.

• The candle should have been burned only once or twice for the purpose of experiencing the fragrance.

• A substantial majority of the candle must remain unused.

• We may request a photograph of the candle.

• The guarantee is limited to one Scent Guarantee claim per candle purchased.

Replacement candles provided through the Subtle Scent Guarantee are final sale and are not eligible for an additional Scent Guarantee claim.

Unless our team specifically requests otherwise, you do not need to return a burned candle to us.

The Subtle Scent Guarantee provides a replacement or store credit rather than a cash refund for a candle that has already been burned.

The guarantee is subject to reasonable use. We may limit or refuse claims involving suspected fraud, repeated abuse, or activity inconsistent with the purpose of the guarantee.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Please include:

• Your order number

• A brief explanation of the issue

• A photograph showing the problem where applicable

Approved claims will be replaced or refunded at no additional cost to you.

Subtle will cover applicable shipping costs for damaged, defective, or incorrectly fulfilled orders.

Please do not send broken glass back to us unless our team specifically asks you to do so.

Natural Candle Variations

Candles may naturally experience minor variations in:

• Wax color

• Wax texture

• Frosting

• Surface appearance

• Vessel finish

• Appearance after burning

These variations generally do not affect candle performance and are not necessarily considered defects.

If something does not look right, contact us and we'll be happy to review it.

Preorders

Preorders may be canceled for a full refund before the order enters fulfillment.

Once a preorder enters fulfillment or ships, it cannot be canceled and our standard return policy applies.

Gifts

Eligible unused and unburned products received as gifts may be returned for Subtle store credit.

Cash refunds can only be issued to the original payment method used to place the order.

Exchanges

For unused and unburned products, the simplest way to change fragrances is to return the eligible item and place a new order.

If you have already burned your candle, please refer to the Subtle Scent Guarantee.

Final Sale

Products identified as Final Sale at the time of purchase are not eligible for standard returns or exchanges.

Final Sale status does not affect our responsibility for products that arrive damaged, defective, or incorrect.

Gift cards are final sale except where applicable law requires otherwise.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow approximately 5 to 10 business days after processing for your bank or card issuer to post the refund.

Original shipping costs are not refunded unless the return resulted from an error, damage, or defect for which Subtle is responsible.

Items We Generally Cannot Accept

We generally cannot accept standard returns for:

• Candles that have been burned, except through the Subtle Scent Guarantee

• Products returned more than 30 days after delivery

• Products damaged through misuse or improper candle care

• Products not purchased directly from Subtle

• Gift cards

• Final Sale products

• Replacement products issued through the Subtle Scent Guarantee

Applicable consumer rights remain unaffected.

Purchases From Other Retailers

If you purchased a Subtle product from another retailer or marketplace, your purchase is subject to that retailer's return policy.

Please contact the original place of purchase for assistance.

Start a Return

Contact us at:

support@subtlecandle.com

Please include your order number and the reason for your request.

Do not send a return before receiving return instructions from our team.

Contact

9 Inclined, LLC
d/b/a Subtle Candle
522 W Riverside Ave, Ste N
Spokane, WA 99201
United States

support@subtlecandle.com